These terms are an agreement between you and Viro ("Viro", "we", "us") and cover your use of virotok.com and the Viro web app (the "Service"). By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.
Please read section 12 carefully. It requires you to resolve most disputes with us through individual arbitration and waives your right to a jury trial and to take part in a class action, unless you opt out within 30 days.
1. Who can use Viro
You must be at least 18 years old. You are responsible for your account and for everything done with it, so keep access to your email and sign-in method secure. One person, one account.
2. Your photos and prompts
You keep the rights to the photos and text you upload. You give us a limited licence to store and process them, including through a third-party AI provider, only to run the Service and make the results you ask for. To do that, the face in your photo is processed, which may involve facial geometry; this is covered by the consent you give before each upload and by the Privacy Policy. Uploaded photos are deleted automatically within 24 hours.
You may only upload a photo if:
- it is a photo of you, or every person in it has agreed to you using it with Viro, including the processing of their face (for couple trends, both of you);
- nobody in it is under 18;
- you have the right to use it, and it does not violate anyone's privacy, publicity or intellectual property rights, or the law.
3. What you must not do
- Create sexual, nude or intimate content of anyone, or any content involving a minor.
- Use the face or likeness of a public figure or any other person without their consent, or impersonate someone.
- Present results as real footage to deceive, defame, harass or defraud anyone. Results are AI-generated; when you post them, follow the AI-content labelling rules of the platform you post to.
- Create hateful, violent or illegal content, or content that infringes intellectual property.
- Get around the lock on a free video or the watermark, or abuse the Service: bots, scraping, multiple accounts to farm free videos, or attempts to get around limits, payments or security.
We may refuse a generation, remove content, or suspend or close an account that breaks these rules. Generations blocked by moderation are refunded in credits.
4. Generated results
Results are made by AI and can be inaccurate or unexpected. Subject to these terms, you may use your results for personal and commercial purposes. Because trends are shared templates, other people may get similar results.
Your first video is free. It is a clip of up to 4 seconds made from one trend. You see that it is ready, but it stays locked (you cannot watch, download or share it in full) until you start a plan or a free trial; it then stays available while your plan is active. Videos made on a paid plan download without a watermark.
Results are private by default. If you turn on a public link, anyone with the link can see that result until you turn it off. Public copies always carry the watermark.
5. Reporting content
If a result on Viro shows you, or someone you represent, in an intimate image without consent, or otherwise violates your rights, email support@virotok.com with the subject "Content report". Include the link to the content, your name and contact details, and a short statement that the content is shared without consent, signed with your name. We remove non-consensual intimate images, and reasonably identifiable copies of them, within 48 hours of a valid request, as required by the TAKE IT DOWN Act.
Copyright complaints under the Digital Millennium Copyright Act go to the same address and must include the information required by 17 U.S.C. § 512(c)(3). We remove infringing content and close the accounts of repeat infringers.
6. Credits
Apart from the free video in section 4, generations are paid for with credits. The cost is shown before you create, and credits are refunded if a generation fails. Credits have no cash value and cannot be transferred, resold or exchanged for money.
- Plan credits are added at the start of each period and reset at the end of it; unused plan credits do not carry over.
- Credit packs (50, 150, 400 credits) do not expire while your account is open and the Service is running.
7. Subscriptions and automatic renewal
Plans renew automatically at the end of each billing period (weekly or yearly, as shown when you subscribe) and you are charged the plan price on the payment method you gave until you cancel. Payments are processed by Stripe. Prices are in US dollars; sales tax is added at checkout where it applies.
Pro Weekly starts with a 3-day free trial. Unless you cancel before the trial ends, it converts to a paid plan and you are charged $9.99 per week from the end of the trial until you cancel. One free trial per person.
- How to cancel: online, at any time, from Account → Manage subscription in the web app. Cancelling stops future renewals; you keep your plan and its credits until the end of the period you have paid for. You can also cancel by emailing support@virotok.com.
- After you subscribe, we email you a confirmation with the plan terms and how to cancel.
- Yearly plans: we email you a reminder before each renewal, and at least once a year, with the price and how to cancel.
- Price changes: we tell you at least 7 days before a new price applies to your plan, and it applies only from your next billing period. You can cancel before then.
Except where the law requires otherwise, payments are non-refundable and we do not give refunds or credits for partly used periods. If you think you were charged in error, write to support@virotok.com and we will look at it.
8. The Service
Trends, models, prices and features change often. We may add, change or remove them, and the Service may sometimes be unavailable. Parts of the Service rely on third-party providers. If we shut the Service down, we will give reasonable notice.
9. Closing your account
You can delete your account at any time from your account page. Cancel your plan first so you are not charged again. Unused credits are lost when you delete your account. We may suspend or close accounts that break these terms.
10. Disclaimers and limitation of liability
THE SERVICE AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT THE LAW ALLOWS.
TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, AND OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR $50. Some states do not allow these limits, so they may not apply to you.
You are responsible for the content you upload and for how you use your results, and you agree to cover our losses, including reasonable legal fees, from claims arising out of your breach of these terms or your violation of anyone's rights.
11. Governing law
These terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-law rules. Any claim not subject to arbitration must be brought in the state or federal courts located in Delaware, and you and we consent to their jurisdiction.
12. Arbitration and class action waiver
Informal resolution first. Before starting a claim, email support@virotok.com with a description of the dispute and give us 60 days to try to resolve it.
Arbitration. If we cannot resolve it, you and we agree that any dispute arising out of or relating to these terms or the Service will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. The Federal Arbitration Act governs this section. Either party may instead bring an individual claim in small claims court, and either party may ask a court to stop infringement or misuse of intellectual property.
No class actions. You and we may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not consolidate claims or award class-wide relief. If this waiver is found unenforceable for a claim, that claim must be decided in court, not in arbitration.
Opt-out. You can opt out of this section by emailing support@virotok.com with the subject "Arbitration opt-out" and the email address of your account within 30 days of first accepting these terms.
13. Changes and contact
We may update these terms. If a change is significant, we will tell you before it applies; continuing to use the Service after that means you accept it. Changes to section 12 do not apply to disputes we already know about. Questions: support@virotok.com.